Terms & Conditions
Terms and Conditions
Effective Date: 1/1/2024
These Terms and Conditions (“Terms”) govern your use of the https://www.gifttree.com.pk (“Website”) and the purchase of products and services offered through the Website. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Website.
1. Payment Methods:
- We do not offer Cash On Delivery (COD) as a payment option.
- We accept advance payment methods via Easy Paisa or bank transfer for all orders.
2. Delivery Time Frame:
- The standard delivery time frame is 5 – 7 working days from the date of order placement.
- In some rural areas, delivery times may be longer.
- Please note that unforeseen circumstances such as weather, transportation issues, or other factors beyond our control may cause delays in delivery.
3. Same Day Delivery:
- Same-day delivery is available in specific locations within Karachi only.
- For information on areas eligible for same-day delivery, please contact us on WhatsApp.
4. Order Confirmation:
- Your order will be considered confirmed after payment has been successfully received and verified.
5. Photo Confirmation:
- You will receive a photo confirmation of your order via email or WhatsApp. This confirmation will serve as proof of the order’s delivery and condition.
6. Tracking Information:
- You will receive tracking information for your order via email or SMS. This will allow you to monitor the status and location of your order in real time.
At Gift Tree Pk, customer satisfaction is our top priority. To maintain the quality of our service, we have established the following refund and exchange guidelines:
Refunds
Refunds Before Dispatch:
- Refunds are only possible if the order has not been packed or dispatched. Once an order is in the packing or shipping process, no refund requests will be entertained.
Refunds for Advance Payments:
- Customers who pay a partial advance (50%) and choose to pay the remaining amount via cash on delivery (COD) will not receive a refund if they decide to cancel the order after dispatch. The advance payment covers the time, effort, and materials already allocated for preparing your gift.
Exchanges
Defective or Incorrect Items:
- In the rare case of receiving a damaged or incorrect item, exchanges may be considered upon review. Please contact us within 24 hours of receiving your order with photos and details for further assistance.
Conditions for Exchange:
- Items must be in their original packaging and unused to qualify for an exchange. Custom or personalized gift boxes are non-exchangeable.
- The Website reserves the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these Terms periodically for changes.
Contact Information:
- If you have any questions or concerns regarding these Terms and Conditions or your order, please contact us through our customer support channels provided on the Website.
Introduction
Welcome to Gift Tree Pakistan. These Terms and Conditions (“Terms”) govern your use of our e-commerce website, Gift Tree Pakistan, and your ordering of products through our site. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Use of the Website
1.1 Eligibility: By using this website, you represent and warrant that you are of legal age to form a binding contract with Gift Tree Pakistan.
1.2 Account Registration: To access certain features of the website, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate, current, and complete.
1.3 Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
2. Ordering and Payment
2.1 Product Descriptions: We strive to provide accurate descriptions of the products available on our website. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
2.2 Pricing: All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, subject to applicable taxes and shipping charges.
2.3 Payment: We accept forms of payment as indicated on our website. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and shipping charges.
2.4 Order Confirmation: After you place an order, you will receive an email confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time for any reason.
3. Shipping and Delivery
3.1 Shipping: We will arrange for the shipment of the products to you. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
3.2 Delivery: Title and risk of loss pass to you upon our transfer of the products to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
4. Returns and Refunds
4.1 Return Policy: We accept returns of products in accordance with our return policy, which can be found on our website. Products must be returned in their original condition and packaging within the specified return period.
4.2 Refunds: Refunds will be processed in accordance with our refund policy. The original payment method will be credited for the refund amount. Shipping charges are non-refundable unless the return is a result of our error.
5. Intellectual Property
5.1 Ownership: All content on the website, including text, graphics, logos, images, and software, is the property of Gift Tree Pakistan or its content suppliers and is protected by Pakistani and international copyright laws.
5.2 License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works of the website content without our express written permission.
6. Limitation of Liability
6.1 Disclaimer: To the fullest extent permitted by law, Gift Tree Pakistan disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the website will be uninterrupted or error-free.
6.2 Limitation: In no event shall Gift Tree Pakistan be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of the website or products purchased through the website.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.
8. Changes to These Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms.
9. Contact Us
If you have any questions or concerns about these Terms, please contact us at: +92 334 000 6502
Important Notes:
- By placing an order and making an advance payment, you agree to our refund and exchange policy